I've been a customer of Curt's for approximately 4 years. I've always received excellent service and more important, expertise. The facilities are very accommodating for those that chose to wait while their vehicle is being serviced. I've actually been there working as if I was in my home office - which is one of the reasons why I continue to be a customer. One thing I've learned over the course of owning a luxury vehicle versus leasing one, is that it requires a financial commitment. When repairs outside of maintenance are needed the cost of repair can be a tad surprising. I once needed my brake line replaced and the technician explained to me this type of service should not be needed this soon on your vehicle. Of course, I wasn't happy at all, with Mercedes or Curts. I thought, I was just here for brakes and now this - another $900. That surprise caused me to look else where for service. Nevertheless, when I comparison shopped there was no one else in the area that provided the service or accommodations I sometimes need. What I discovered with other service shops is that they "meal piece" services to appear as if you are saving. Service A might be $120 but topping off fluids cost additional. And let's not mention waiting room facilities. One component Curt's has recently added are emailed coupons and reminders of service appointments - which is great for busy people. Keep up the great job and I'll see you all in a few weeks for my next service appointment.
Thank you, Nikki! We very much appreciate you taking the time to leave us thorough and specific feedback! Please don't hesitate to call should you need anything!
- Curt's Service