My first time experience with Curt's and I could not be more pleased with the outcome. When I came to check them out I was given a complete tour of the facility and introduced to each person involved with the process. My expectations are always high given I am a licensed repair tech., the scope of this job was to involved for the time available to me. The technician (Brian) was very thorough and knowledgeable , taking time to answer all my questions, as were everyone I encountered. The price was very reasonable at 60% of what the dealer had quoted me, they used OEM parts, also at less than dealer cost. I will be bring more work to them as needed, as I mentioned I do most maint. repairs myself but when time or lack of specialty tools requires outsourcing, I will be returning to Curt's. It is trust and leaving without having unanswered concerns that will create a long service relationship for me. Thank you all for restoring my faith that there are still businesses that know how to make a lasting client base.